To make a purchase from our store simply browse through our product range and add any items to the cart. We accept payment via PayPal, if you do not wish to or are unable to pay via PayPal please contact us on 01484 613612 or email firstname.lastname@example.org and we will provide you with alternative means of payment.
The prices on our website are exclusive of VAT which will be charged at 20% during the checkout process. This applies to all orders placed from the UK or European Union.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under- priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
As from the 1st July 2013, it is a requirement of the Construction Products Regulations (CPR) that certain products are supplied with a Declaration of Performance (DOP) which provides evidence that the product purchased is suitable for use with the dimension, weight and profile of the window/vent selected. It is the responsibility of the buyer to ascertain that the product purchased is suitable for the application intended.
Delivery Schedule We dispatch your order within two working days, as long as the items are in stock. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Automatic Opening Vents UK Limited will endeavour to ship all export orders directly to the customers chosen delivery address. However we cannot be held responsible for any additional costs incurred due to local customs authorities. Additional shipping costs and/or import duties are the sole responsibility of the importer.
All products come with the manufacturer’s standard guarantee.
You are entitled to cancel your order and return the goods within 14 working days for a full refund. Any goods returned should be in saleable condition.
Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or mis-described.
These terms are in addition to any applicable statutory rights including but not limited to
The Consumer Protection Act 2015 and Consumer Contract Regulations 2014 and do not affect or detract from those rights in any way.
Please contact us with any questions or if you require any further information.
Automatic Opening Vents UK Limited
21 Sunningdale Road Crosland Moor Huddersfield
Automatic Opening Vents UK Limited do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
We reserve the right to amend our terms and conditions in the future.
Any contract between Automatic Opening Vents UK Limited and the customer is subject to the law of England and Wales. The parties agree to submit to the exclusive jurisdiction of the English courts.
Registered in England No. 10206659 VAT Registration. 243 5844 00